In today's data-driven landscape, critical insights are hidden within every client interaction. Leveraging the power of machine intelligence (AI), businesses can now automatically process call transcripts to unearth actionable business intelligence. AI-powered tools can recognize customer opinions, flag key patterns, and even anticipate future requ… Read More

HMRC's Code of Practice 9 (COP9) outlines the structure for how taxpayers can effectively resolve tax concerns with HMRC. It provides a clear system for managing these cases, aiming to achieve fair and equitable outcomes for every parties involved. Key elements of COP9 include: Communication with HMRC through designated channels. Deadlines for a… Read More